Key Benefits:

All machines are serviced on a preventative maintenance program whereby parts are always replaced according to a strict schedule, thus obviating breakdowns due to worn parts and out of adjustment units and improving productivity.

Service call logging on the Internet allows customers to create new requests direct from our website. These are fed automatically into our service system and the customer is provided with a call reference number.

Each of our engineers carries A PDA device linked to our centralised computer systems, ensuring they have access to all critical information and can plan his activity intelligently.

Automated meter reading requests via email or the web to cut down on time and administration both on our part and that of our customers.

Invoices are now able to be sent out via email, ensuring that the customer receives them in a timely fashion whilst reducing the impact on the environment.

Our Network Operating Centre (NOC) is staffed by IT trained engineers who can connect securely to a client PC remotely to quickly diagnose printer related problems.